Office Information

Weekend/Night Calls

Our phone line can be used to reach the on-call doctor during weeknights and weekends. If phones are out of service call this number below: 1-866-565-8604

Weekend Calls

Call for urgent problems around 8 AM if you wish to be seen. For routine problems call during our phone hours on weekdays

Emergency Calls

For emergencies please call 911

Address

532 Moe Road

Clifton Park, NY 12065

Phone

(518)383-2425

Fax

(518)383-3255

Business Hours

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

Saturday:

Sunday:

8:15 AM - 5:15 PM

8:15 AM - 7:00 PM

8:15 AM - 5:15 PM

CLOSED

Phone Hours

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

8:00 AM - 5:00 PM

The office is closed from 12-1 PM daily for lunch

Telephone Calls

The doctors and staff are available for questions you may have concerning your health care problems. Our staff is trained to answer most questions. If your telephone call requires that the doctor speak with you, please give the appropriate information to the nurse. Our nurses can quickly triage the concerns you have and get back to you in a time frame that is best for the situation.

Emergency Care

Please take note that we participate in many different insurance plans and it is very difficult to know specific details for each plan. It would be very helpful to both you and our office staff if you review your policy to know what specialist and emergency care are covered by your insurance. Some insurance plans do not allow retroactive approval for these visits. If a situation arises that you feel is an emergency, go immediately to the emergency room at the nearest hospital. Please then call our office to let us know of the event and to fulfill the requirements of the insurance company for payment. If you do not have an emergency, please call the doctor on call before going to urgent visit or the emergency room. We will do our best to see you in our office when possible.

If the situation is not severe and arises while the office is closed, telephone our office and the answering service will forward your message to the doctor on-call. You will receive a response as quickly as possible. If no one gets back to you within 30 minutes please call again.

Late Cancel/Failure to Keep Appointments

We see all patients on an appointment basis only, and ask that you call in advance so that we may reserve the time for you. When bringing in one child for an appointment and you then decide another child needs to be seen, we will do everything we can to accommodate that request, but we ask that you call us before your arrival to request that the other child be seen. We try to see all patients on time, and request that you extend the same courtesy to us.

If you are unable to keep a scheduled appointment, please notify us immediately. We request 24 hours notice so that this time may be given to another patient.

IF YOU ARE A NEW PATIENT TO OUR OFFICE, failure to appear for your first appointment with us will result in cancellation of all appointments and you will be asked to find another physician to see your children for medical care.

Referrals for Insurance

Please request referrals through our patient portal. While many insurances no longer require referrals, we think it is best to let us help you coordinate your care. We will send records and help communicate with the referring office.